Terms and Conditions
Welcome to DIVA Online Store. By placing an order, you agree to the following terms and conditions:
-
Delivery Time
-
For items that are in stock, delivery is typically made within 2-4 business days.
-
Delivery times may vary depending on your location and the courier service.
-
In case of weather issues, political instability or holidays, Orders May be Delayed
-
Dispatch Policy
-
Orders are dispatched only after full payment is received.
-
Payment has to be done in our Bank Account and proof of purchase has to be shared.
-
We aim to process your order as quickly as possible to ensure timely delivery.
-
Product Authenticity
-
We guarantee that all products sold on our website are 100% authentic and sourced from authorized retailers or manufacturers.
-
Return and Exchange Policy
-
If you are not satisfied with your purchase, you may request a return or exchange within 48 hours of receiving the product.
-
The item must be in its original condition, unused, and with all original packaging intact.
-
The product will need to be returned to our team for inspection and approval.
-
Refund Policy
-
If your return is approved, a refund will be processed within 8 working days of receiving the returned item.
-
Refunds will be credited back to the original payment method used for the purchase.
-
Please note that shipping fees, if applicable, are non-refundable.
-
Non-Refundable Items
-
Items that have been used, damaged, or altered after delivery are not eligible for return or refund.
-
Certain items, such as custom pre orders, may not be eligible for return.
-
International Shipping
-
We offer international shipping. Please note that shipping charges are borne by the client.
-
Shipping charges are calculated based on the weight and destination of the package and will be provided to the client prior to dispatch.
-
International deliveries typically take 7-12 working days, but times may vary based on the destination and customs processing.
-
We are not responsible for any additional customs duties, taxes, or fees imposed by the destination country.
-
Once the parcel has been shipped, we are not liable for any loss or damage to the package during transit.
-
Contact Information
-
If you have any concerns or need assistance with your order, please reach out to our customer service team on whatsapp - +923152225970
By placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions.
