Terms and Conditions

Welcome to DIVA Online Store. By placing an order, you agree to the following terms and conditions:

1. Delivery Time

   • For items that are in stock, delivery is typically made within 2-4 business days.
   • Delivery times may vary depending on your location and the courier service.
   • In case of weather issues, political instability or holidays, Orders May be Delayed

2. Dispatch Policy

   • Orders are dispatched only after full payment is received.
   • Payment has to be done in our Bank Account and proof of purchase has to be shared.
   • We aim to process your order as quickly as possible to ensure timely delivery.

3. Product Authenticity

   • We guarantee that all products sold on our website are 100% authentic and sourced from authorized retailers or manufacturers.

4. Return and Exchange Policy

   • If you are not satisfied with your purchase, you may request a return or exchange within 48 hours of receiving the product.
   • The item must be in its original condition, unused, and with all original packaging intact.
   • The product will need to be returned to our team for inspection and approval.

5. Refund Policy

   • If your return is approved, a refund will be processed within 8 working days of receiving the returned item.
   • Refunds will be credited back to the original payment method used for the purchase.
   • Please note that shipping fees, if applicable, are non-refundable.

6. Non-Refundable Items

   • Items that have been used, damaged, or altered after delivery are not eligible for return or refund.
   • Certain items, such as custom pre orders, may not be eligible for return.

7. International Shipping

   • We offer international shipping. Please note that shipping charges are borne by the client.
   • Shipping charges are calculated based on the weight and destination of the package and will be provided to the client prior to dispatch.
   • International deliveries typically take 7-12 working days, but times may vary based on the destination and customs processing.
   • We are not responsible for any additional customs duties, taxes, or fees imposed by the destination country.
   • Once the parcel has been shipped, we are not liable for any loss or damage to the package during transit.

8. Contact Information

   • If you have any concerns or need assistance with your order, please reach out to our customer service team on whatsapp - +923152225970

   By placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions.